Returns & Exchanges
Due to the perishable nature of our products, we cannot accept returns on tea blends or food items once they have shipped. However, if your order arrives damaged or incorrect, please reach out to us within 14 days for a replacement or store credit.
Inspect Your Shipment
Upon arrival, please check your package for any signs of damage or missing items to ensure your tea is ready for steeping.
Document Issues
If there is a problem with your order, take a clear photo of the damaged product or the incorrect item received for our quality assurance team.
Contact Support
Email our customer service team with your order number and the photos attached to initiate a refund or replacement request.
Resolution
Once approved, we will process your replacement shipment or issue a store credit to your account within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing